call center representative interview questions

Do you prefer to work alone or with others As Financial Customer Service Representative?ġ7. What caused it, and how did you manage?ġ6. Talk about a time when you were under a lot of stress.

How did you keep it focused and on schedule?ġ5. Tell me about a long-term project you oversaw. Talk about a time you took on a leadership role.ġ4. Talk about a time when you failed at something. Talk about a time when you had to strategize to meet all your obligations.ġ2. Tell me about a situation where you disappointed a client, and how you tried to fix it.ġ1. Tell me about a situation where you had to work with a difficult client.ġ0. Tell me about an instance when it was important to make a great impression on a client. Talk about a time when you had problems building a relationship with a key team member. Give an example of how you handled a situation where you needed information from a colleague who wasn’t responsive.ħ. What’s the most difficult problem you have had to solve As Financial Customer Service Representative?Ħ. Talk about an instance where you wish you’d handled a situation differently with a team member.ĥ. Give an example of a time when you had to work with someone with a very different personality from yours.Ĥ. What did you do to make sure you met the goal?ģ. Tell me about a time you faced a conflict while working as part of a team.Ģ.

The idea behind them is that past responses to situations are the best predictor of how candidates will respond in the future.ġ. Behavioral interviews As Financial Customer Service Representative where popularized by industrial psychologists in the 1970s, and have been used at big companies like AT&T.

Call center representative interview questions